These Terms and Conditions of Let (the “Booking Conditions”) are between the property Owner/Manager (“we, us and our”) and the holiday maker(s) who book the property (the “property”). References to “you” or “your” are reference to the person making the Booking (“Booking”) and all members of the holiday party. (The "Property" is inclusive of, the mansion, contents and the grounds including but not limited to, all garden furniture, ornaments and plants).
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us, so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
To book the property with us you should make the payment specified in the initial quote we email to you (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the quote specifies that any damage deposit (the “Damage Deposit”) and/or cleaning or other fee(s) (“Other fee(s)”) is payable, you must also make that/those payment(s) within the time period specified.
Once the initial Deposit or full payment has been received, you will receive an email confirming the Booking.
These Terms and Conditions of Let (the “Booking Conditions”) are between the property Owner/Manager (“we, us and our”) and the holiday maker(s) who book the property (the “property”). References to “you” or “your” are reference to the person making the Booking (“Booking”) and all members of the holiday party. (The "Property" is inclusive of, the mansion, contents and the grounds including but not limited to, all garden furniture, ornaments and plants). "External Service(s)" & "External Service Providers" refers to any External Service(s) arranged and/or booked by us on your behalf.
The contract between us will only be formed when your Booking Deposit has been received by us and is subject to these Booking Conditions.
Where you have only paid an Initial Deposit, you are required to send us your payment for the Balance and the Damage Deposit and/or Other Fee(s) within a certain period prior to the arrival date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full and on time we may treat your Booking as cancelled by you.
The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings as well as any cleaning that is required after your stay. You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Damages Deposit.
Due to Covid /Government Restrictions we are now charging a £100 Administration Fee instead of our usual £490 Booking Deposit. The Admin Fee will reserve your dates. If the booking cannot proceed due to Covid/Government restrictions, we will refund any payments you have made, excluding the £100 Admin Fee. If the booking proceeds, we will refund your admin fee.
We would not expect to have to make any changes to your Booking, but sometimes problems occur and we do have to make alterations or very occasionally cancel Bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation and of the change to your Booking. If we cancel your Booking, we will refund any fees you have already paid us. However, we will not be liable to refund you any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email.
If your arrival will be delayed, you must contact the person whose details are given on the Booking confirmation so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.
You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to leave the Property clean, tidy and in a similar condition that you find it in on arrival. No furniture may be moved from it's original location, no items may be attached to any painted surface, fixtures or fittings by sellotape, blue tack or similar substance. All kitchen crockery, cutlery and glasses must be properly cleaned and returned to their original location.
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any occupier of adjoining or neighbouring properties.
No pets are allowed. This is especially important as we have customers who rely on our NO PETS policy due to allergies. We may refuse entry and cancel the Booking in these circumstances and require you to leave. We will not be under any obligation to refund you for fees already paid.
Where fuel & electricity are included in the rental this does not mean “unlimited”. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons. Adequate fuel for the duration of your stay, for wood burning stoves and/or open fires will be supplied during winter months. Where electricity costs are included in your Booking, we may charge an additional fee if it has been used excessively. If the use of outdoor machinery and appliances have not been agreed by us in writing at the time of Booking, we may charge for the additional electricity used. For those who have special requirements, it is possible to pay a supplement for additional fuel and/or central heating. Please specify at the time of Booking.
Strictly NO SMOKING & NO VAPING allowed anywhere inside the mansion. If this condition is breached the Owner may decide to withhold the Damages Deposit. In these circumstances we will treat these circumstances as a cancellation of the Booking by you and require you to leave the Property. In any of these circumstances we will not be under any obligation to refund you for fees already paid to us.
We are not responsible for any failure of these services where the problem originates elsewhere or is an area problem or a service provider problem. No compensation is payable in the event of this service being unavailable.
You must be 29 years or over when you book this accommodation. We have the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact us immediately if you find any discrepancy.
You agree to take all necessary steps to safeguard your personal property.
You agree to make sure that each member or you party is covered by comprehensive travel insurance (including cancellation, flight delays, loss or damage to baggage or other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in, or have access to the Property than expressly authorized, nor can you significantly change the makeup of the party during your stay in the Property. For the avoidance of doubt, the maximum occupancy of the Property whether resident or not is 18 guests unless expressly authorised in writing by us. If more people are found to be on the property, we may terminate the Booking and require all members of your party to leave. We will not be under any obligation to refund you for fees paid to us under these circumstances.
While resident at the Property, only cars are allowed onto the Property. No vans, lorries, buses, camper-vans/dormobiles or caravans are permitted on the Property at any time, unless prior written consent is obtained from the Owner. No tents or other mobile accommodation may be erected or parked in the grounds at any time during your stay.
No outside Service Providers of any kind are permitted on the Property unless arranged by us.
No speakers of any kind will be permitted at any time of the day or night outside the mansion. Any speakers used inside the mansion must only be used when all external doors and windows are closed and the sound must not be audible from outside the front doors of the mansion.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of repairs or maintenance or in any emergency.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (e.g. regarding preparation or heating of the Property) cannot possibly be investigated, unless registered while you are in residence.
If any complaint is not resolved during your holiday, you must write to us with full details within 28 days of the end of it.
In signing the Booking form, Booking online, Booking by telephone or Booking by email, you agree to indemnify the Owner against all loss and damage arising directly and indirectly to the Property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any other member of your party.
We are insured against loss or injury through our negligence. In the absence of any negligence or other breach of duty by us, your use of the Property and/or its facilities is entirely at your own risk.
The contract between you and us is subject to the jurisdiction of the Scottish Courts and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Scotland.
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without prior written consent.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
These Booking Conditions, together with the Quote, The Cancellation Policy (as detailed in sections 3 & 4 of these conditions) and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
Any personal details you supply to Dumcrieff House will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any company. We will not share your e-mail or mailing address with any third party. Any data collected is for our internal use only.